Portal relaunch "My VAV"
The "meinVAV" customer portal has undergone a comprehensive redesign and now has a modern look and feel. The aim of the relaunch was not only to modernise the look of the digital service platform, but also to significantly improve its functionality. The focus was on a user-friendly structure, improved security and more flexibility when integrating new services. In this way, a future-proof basis was created that meets the increasing demands on digital customer experiences.
More convenience for customers
With the relaunch, "meinVAV" will become the central access point for services and information. In future, customers will benefit from a platform that simplifies everyday processes and at the same time fulfils the highest standards in terms of data security. In addition to a modern appearance, the portal offers enhanced functionalities that enable quick orientation and efficient use. This makes "meinVAV" a digital companion that facilitates access to relevant information, speeds up service processes and sustainably improves communication between customers and the company.
Frequently Asked Questions
FAQ
The portal was comprehensively revised with the relaunch. In addition to a modern, fresh look and feel, particular attention was paid to user-friendliness and security. Navigation is now more clearly structured, content is easier to find and services can be used more quickly.
Example:
A customer looking for their insurance documents can now find them directly via the improved document management in the personal area - without having to click through various menus.
To increase the security of customer data, two-factor authentication has been introduced. In addition to the password, an additional security code is now requested, which is sent by e-mail.
Document management is fully integrated into the portal. Customers can retrieve, download and securely store their documents digitally at any time.
Example:
After a claim, customers can conveniently view the current claim confirmation in the portal and download it directly as a PDF - without having to wait for it to arrive by post.
The entire structure within the Magnolia content management system has been revised. This not only facilitates internal maintenance, but also ensures that content can be updated more quickly and prepared in a customer-friendly way.
Example:
New services or information can now be put online within a few minutes so that customers can find the latest content on the portal immediately.
Yes, the portal was optimised for use on smartphones and tablets as part of the relaunch. All content is responsive and can be easily accessed on smaller screens.
For example:
customers can not only view contracts on their mobile phones, but also download documents directly or start an enquiry - all without a PC.
